Provider NG App account and data deletion
You can request deletion of your Provider NG App account directly from the app. This page explains the steps, what is deleted, and what may be retained for legal, security, dispute, audit, or regulatory reasons.
Request deletion in the app
Follow these steps in Provider NG App to deactivate your account and request deletion of eligible account data.
Log in
Open Provider NG App and sign in to your account.
Go to Security
Navigate to Settings → Security.
Delete Account
Tap Delete Account and follow the prompts.
Data deleted
We delete or anonymize eligible account profile data, app preferences, saved support details, and other personal data that is no longer required to provide the service or meet legal obligations.
Data we may keep
Some records may be retained where required for compliance, security, fraud prevention, tax, audit, dispute handling, or financial reporting. This can include transaction and ledger records, KYC or verification records, security logs, support history, and admin activity logs.
Retention period
Deletion requests are reviewed and processed within 30 days where possible. Records that must be retained are kept only for the period required by applicable law, regulation, fraud prevention, audit, or dispute resolution needs, generally up to 5 years after account closure unless a longer period is legally required.
If you cannot access the app, contact support@provider.ng from the email address linked to your Provider NG App account.